Frequently Asked Questions

I ordered a print subscription to The Westcoast Reader. When can I expect to receive my papers?

Papers are delivered by Canada Post at the beginning of each month. If you subscribed before the 10th of the month you will receive the next month’s issue in the mail. Orders made after the 10th of the month will be sent the month following. For example, if you order your paper on September 20th, you will start receiving your newspapers in November. You will have access to the digital issues immediately. If you are experiencing issues with delivery, please email us at wcr@decoda.ca to let us know.

Do I qualify to receive the paper for free?

The following BC groups qualify to receive The Westcoast Reader free: Community Adult Literacy Programs (CALP), EAL and ABE programs provided by a public post-secondary institution, Literacy Outreach Coordinators and Public Libraries. Click here to set up your subscription now!

What types of payment do you accept?

You can sign up online and pay with any major credit card: Visa, Mastercard or American Express.
If you need to pay by cheque or EFT, please email us at wcr@decoda.ca.

I would like to buy a gift subscription to The Westcoast Reader, how can I do this?

Thank you! We can help you give the gift of The Westcoast Reader to a program or individual that does not qualify to receive the paper for free. Please email us at wcr@decoda.ca and we will get you set up. It’s a meaningful way to show your support for Literacy in BC!

Will my subscription renew automatically?

If you are a paid subscriber, you may select “Auto Renew” when you subscribe. Funded subscribers must renew each year. All subscribers will be emailed a reminder before their current subscription expires in case changes are needed.

What if I need to cancel my subscription?

Digital subscriptions are non-refundable. Subscriptions are active as of the first day of each month. Please email wcr@decoda.ca at least four weeks before your intended cancellation date. Refunds are subject to a $10 processing fee.

What if I need to update my address?

When you are logged in, click My Account in the top right corner of the screen. You can then click Edit Profile to update your name, address and program information.

How can I change the number of papers I receive each month?

Please email us at wcr@deocda.ca to make changes to your paper subscription. Refunds are subject to a $10 processing fee.

I have feedback or a story idea I would like to share with the Westcoast Reader. Who should I be in touch with?

Please email wcr@decoda.ca. We love to hear from our readers and welcome your thoughts and feedback.

What is my username?

Your username is the email address you used to create your account.

I forgot which email address I used to set up our subscription. How can I find out what it is?

Please email wcr@decoda.ca and we will help you.

How can I change my password?

When you go to the Sign in page, click Lost your password? to request a password reset.

I receive The Westcoast Reader in the mail but I do not have an online account. Do I still have to pay for Digital Access?

No, you do not need to pay extra. You will receive an email with information about how to set up your digital access to The Westcoast Reader website. If you have not received this email please email wcr@decoda.ca.

I don't see the answer to my question here. Who can I contact for help?

Please email wcr@decoda.ca if you have a question. We are typically able to respond within two business days.